Hoe veilig betalen?/Comment payer en toute sécurité?/How to pay securely?

---

-Via PayPal. Makkelijk, veilig en snel betalen. - Via Overschrijving naar rekeningnummer BE29 7512 0864 9464 met je bestelnummer. Deze ontvang je in de bevestigingsmail. -Par PayPal. Paiement facile, sûr et rapide. - Par Virement sur le compte BE29 7512 0864 9464 avec votre numéro de commande. Vous recevrez ceci dans l'email de confirmation. - Via PayPal. Easy, safe and fast payment. - Via Transfer to account number BE29 7512 0864 9464 with your order number. You will receive this in the confirmation email.

---

Hoe worden de producten geleverd?/Livraison du produit?/How are the products delivered?

---

Wij werken met een gerenomeerde leveranciers waaronder BPost, DPD en UPS. Je bestelling kan je volgen via een track&trace code. Nous travaillons avec des fournisseurs renommés tels que BPost, DPD et UPS. Vous pouvez suivre votre commande via un code de suivi. We work with reputable suppliers including BPost, DPD and UPS. You can track your order via a track & trace code.

---

Teruggavebeleid/Politique de remboursement/Refund policy

---

Als producten bij ontvangst beschadigd zijn, kunt u per mail contact opnemen met Fonsies Insane Hot Sauce. Stuur een foto van het beschadigde product en wij sturen u gratis een nieuw artikel op. Si les produits sont endommagés à la réception, vous pouvez contacter Fonsies Insane Hot Sauce par e-mail. Envoyez une photo du produit endommagé et nous vous enverrons un nouvel article gratuitement. If products are damaged upon receipt, you can contact Fonsies Insane Hot Sauce by mail. Send a photo of the damaged product and we will send you a new item free of charge.

---

Zijn de producten van Fonsies Insane Hot Sauce echt heet?/Les produits Fonsies Insane Hot Sauce sont-ils vraiment chauds?/Are Fonsies Insane Hot Sauce products really hot?

---

In de naam van ons bedrijf zit niet voor niets het woord 'INSANE'. Wij werken met de Carolina Reaper peper die volgens het Guinness book of records nog altijd als de heetste pepers ter wereld beschouwd wordt. Onze insane hot sauce is extreem pikant, de andere sausen en producten variëren van pikant tot zeer pikant. Ce n'est pas sans raison que le nom de notre société contient le mot "INSANE". Nous travaillons avec le piment Carolina Reaper qui, selon le livre des records Guinness, est toujours considéré comme le piment le plus chaud du monde. Notre Insane Hot Sauce est extrêmement épicée, les autres sauces et produits varient de épicés à trés épicés. t is not without reason that the name of our company contains the word "INSANE". We work with the Carolina Reaper pepper which according to the Guinness book of records is still considered the hottest pepper in the world. Our insane hot sauce is extremely spicy, the other sauces and products vary from spicy to very spicy.

---

Hoe stop ik het extreem brandend gevoel van de peper?/Comment puis-je arrêter la sensation de brûlure extrême du piment?/How do I stop the extreme burning sensation of the pepper?

---

Zorg ervoor dat je altijd een glas melk in de buurt hebt alvorens te proeven. De caseïne in de melk kan een gedeelte van de pikantheid wegnemen. Brood en yoghurt helpen ook. Assurez-vous de toujours avoir un verre de lait à proximité avant de goûter. La caséine dans le lait peut éliminer une partie du piquant. Manger du pain ou Yaourt aide aussi. Make sure you always have a glass of milk nearby before tasting. The casein in the milk can remove part of the spiciness. Eating bread or Yogurt also helps.

---

---

---

What is included in the MIW Online: My Story solution?

---

Customers Receive:

• Access to the MIW Online My Story Dashboard (click here to view), which is broken into chapters that walk users through their life stages.
• Access to our Memory Prompting Videos and questions that are designed to help users recollect memories and share their stories.
• The option to Record a Story (Video or Audio)
• The option to Share a Written Story
• The option to add a photo and caption
• A Digital Story Book, that is updated and sent to the client monthly. Video and Audio Recordings are included in the digital book and transcribed for printed copies.

After your payment is processed you will be prompted to set-up a login and password. You will have immediate access to the MIW Online My Story Dashboard (click here to view chapters) and can start sharing your stories.

---

Does the MIW Online: My Story solution allow me to select and complete chapters in any order that I desire?

---

Yes, You have access to all of the chapters. You can answer them in the order provided or answer in any order that you desire.

---

What is the cost to have my MIW Online: Digital Story Book transformed into a printed softbound or hardbound book?

---

All books have full color printed covers and are 8.5" x 11" in size

Pricing Includes the printed book and the following services:

• Interior Design & Layout
• Light Edit: Quick Review for Typos & Punctuation Errors
• Cover Design: Standard Template

MIW Online Monthly and Quarterly Subscribers - Printed Book Pricing:

• $55: Softbound, Black and white interior, up to 240 pages
• $65: Hardbound, Black and white interior, up to 240 pages
• $75: Softbound, Color Interior, up to 150 pages
• $85: Hardbound, Color Interior, up to 150 pages

Available Additional Services:

• Customized Cover: 3 Designs to choose from - +$100.00
• Deep Edit: A comprehensive re-write/edit +$500.00

---

How frequently do you update the Digital Story book? Is there a page limit?

---

Digital Story Books are updated Monthly - updates are visible 7 business days into the next Month. (Example, stories submitted in March will be available for viewing on 7th. business day in April). Recordings are also transcribed.

There is no page limit - Digital Story Books do not have a page count limit; we may recommend creating different editions based on the file size or content.

---

Will you fix spelling errors or typos and format my Digital Story Book?

---

• We perform a light edit and will correct obvious issues. You can request a deep edit by paying an additional monthly fee of $20.00 or a onetime charge of $500.00 when your project is complete.
  

• Story Books are formatted to be aesthetically appealing (example: photos will be inserted and sized accordingly) there is no additional charge for this service.

---

How does the Concierge Service work?

---

Concierge Service subscribers select the day and time that they would like a MIW Representative to contact them weekly. They will receive a call on that day and time and their assigned representative will conduct a brief interview. Interviews are engaging and the interviewers are trained to ensure that at no time the client feels rushed.

Stories are entered into the MIW Online dashboard and incorporated into the Monthly Digital Story book. If the Video Interview option is selected, the Clients Story is recorded and incorporated into their Digital Story Book.

---

What happens if I miss my weekly concierge call?

---

Your assigned representative will call you on your selected alternative day and time; if that is also unsuccessful, you will be asked the previous memory prompting questions during your next appointment.

---

What is your cancellation policy

---

You can cancel your plan at any time. A final copy of your Digital Story Book will be made available. No refunds are issued.

---

What is the difference between workbooks and can I look inside?

---

Both books have a plastic spiral binding and contain Memory Prompting questions that are designed assist the user with telling their Life Story. The Captured Memories Workbook: Full Edition is 6x9 in size, 216 pages and contains over 200 Memory Prompting Questions with Space to write. (click here to see an example of the interior) The Captured Memories Workbook: Abridged Edition is 5.5" x 8.5" in size, 72 pages and contains ~100 Memory Prompting Questions with Space to write. (click here to see an example of the interior)

---

How long does it take to get my workbook after I place an order?

---

Workbooks are shipped the next business day after the order is received; it normally takes 3 - 5 days for customers to receive their books after we ship. We currently only ship to customers located in the United States.

---

You can have your Captured Memories Workbook transformed into a printed softbound or hardbound book.

---

All books have full color printed covers and are 8.5" x 11" in size.

Pricing Includes the printed book and the following services

• Transcribing Written To Typed Copy
• Scan, digitize & add Photos (15)
• Interior Design & Layout
• Light Edit: A quick review and correction of Typos & Punctuation Errors
• Cover Design: Standard Template (Customers can select a photo for the cover)

Captured Memories Workbook: Abridged Edition - Printed Book Pricing:

• $365: Softbound, Black and white interior, up to 150 pages
• $385: Hardbound, Black and white interior, up to 150 pages
• $425: Softbound, Color Interior, up to 150 pages
• $445: Hardbound, Color Interior, up to 150 pages

Captured Memories Workbook: Full Edition - Printed Book Pricing:

• $615: Softbound, Black and white interior, up to 150 pages
• $635: Hardbound, Black and white interior, up to 150 pages
• $675: Softbound, Color Interior, up to 150 pages
• $695: Hardbound, Color Interior, up to 150 pages

Available Additional Services:

• Customized Cover: 3 Designs to choose from - +$100.00
• Deep Edit: A comprehensive re-write/edit +$500.00

---